Welcome to Alba careers - take your first step to join our journey today
Please drop us a line and we can arrange a chat.
No recruitment agencies please, we have our own preferred supplier list
Our values
Bold
Having the courage to challenge the status quo and confidence to pursue ambitious goals.
Resilient
Facing into challenges with unwavering determination, and maintaining a positive outlook.
Agile
Embracing change with flexibility and speed, and continuously improving our processes.
Visionary
Inspire innovation and lead with foresight.
Empowering
Foster a culture of trust, support and accountability, enabling others to reach their full potential.
A career at Alba
At Alba we will do the best for our customers by acting with integrity, due care, skill and diligence, by being open and cooperative at all times and keeping our customers' best interests at heart.
We have a clear set of values and associated behaviours that set the tone for our culture, which create and sustain a great place to work.
Our values are the heartbeat of our team, they reflect what we stand for, they give us a sense of responsibility. Every single thing we do should be aligned with the values, and we are all accountable for those decisions/actions by asking a simple question: does this decision reflect our values?
What you can expect to receive
Competitive benchmarked salary
Private medical insurance
Generous holiday allowance
Death-in-service insurance
Income protection
Current vacancies
Location: East Kilbride
Team: Operations
Type: Full-time
Salary: £28,000
At Alba, we’re building something special — a modern bank with a human touch. Our mission is to enable people, business and communities to flourish – and we need a brilliant team to do this!
We’re on the lookout for a Customer Experience Executive who’s passionate about people, thrives on great conversations, and wants to help shape the future of banking.
This is a unique opportunity to join a start-up environment. You’ll be the first point of contact for our customers, guiding them through savings and lending journeys with warmth, clarity, and confidence.
What you'll do:
- Be the friendly face (and voice!) of Alba across multiple channels
- Build relationships with customers, brokers, lawyers, and accountants
- Become a product expert in our savings and lending offerings
- Spot opportunities to improve customer journeys and outcomes
What you'll bring:
- 1+ year experience in customer service or success
- Great communication skills - we love real conversations, not scripts
- Problem-solving mindset and attention to detail
- Confidence using MS Office tools (Word, Outlook, SharePoint)
Why you'll love it here:
- £28,000 salary
- 34 days annual leave (incl. bank holidays)
- Private health insurance
- Life assurance & income protection
- 6% employer pension contribution
- A chance to grow in a fast-moving, inclusive start-up culture
Sound like your kind of role? We can't wait to hear from you!
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Transport links
Location: East Kilbride (Onsite with Flex)
Type: Full-time / 35 hours per week
Salary: £60,000-£65,000
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Manage credit reporting and governance processes
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Maintain lending authorities and ensure Service Level Agreement compliance
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Drive lending portfolio and risk appetite reporting and credit policy and process reviews
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Support assurance activities and supplier engagement
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Lead horizon scanning and ESG initiatives for the lending portfolio
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Experience in credit risk reporting, credit underwriting for SMEs and lending governance
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Commercial awareness and adaptability in an SME environment
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Strong communication and stakeholder management skills
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Resilience under pressure and ability to multi-task
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Advanced Microsoft skills (Excel, PowerPoint, Word); experience of nCino Lending Platform
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£60,000 – £65,000 salary
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37 days annual leave (incl. bank holidays)
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Private health insurance
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Life assurance & income protection
-
6% employer pension contribution
-
A chance to influence and grow in a fast-moving, inclusive start-up culture
- Company events
- Company pension
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Transport links
- Lead and maintain the Compliance Framework, policies and monitoring plans
- Advise senior leadership and the Board on FCA/PRA requirements and regulatory change
- Act as MLRO under POCA & MLR 2017, managing SARs and FCA REP-CRIM submissions
- Build and lead the Compliance & Financial Crime team, delivering training and promoting a strong compliance culture
- Formulate our risk strategies to create more efficient business practices and customer outcomes
- You will be a role model leader of our Alba Values and the Alba ways of working
- Previous FCA approval for SMF16 & SMF17 (preferred)
- Extensive knowledge of FCA/PRA rules, AML/CTF regulations, and UK financial crime legislation
- Proven compliance leadership in banking, fintech, or similar
- ICA / ACAMS certification (desirable)
- Familiarity with RegTech and AML technology solutions
- Competitive salary
- 37 days annual leave (incl. bank holidays)
- Private health insurance
- Life assurance & income protection
- 9% employer pension contribution
- Bonus scheme
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A chance to influence and grow in a fast-moving, inclusive start-up culture
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