Current vacancies

Location: East Kilbride

Team: Operations

Type: Full-time

Salary: £28,000

At Alba, we’re building something special — a modern bank with a human touch. Our mission is to enable people, business and communities to flourish – and we need a brilliant team to do this!

We’re on the lookout for a Customer Experience Executive who’s passionate about people, thrives on great conversations, and wants to help shape the future of banking.

This is a unique opportunity to join a start-up environment. You’ll be the first point of contact for our customers, guiding them through savings and lending journeys with warmth, clarity, and confidence.

What you'll do:

- Be the friendly face (and voice!) of Alba across multiple channels
- Build relationships with customers, brokers, lawyers, and accountants
- Become a product expert in our savings and lending offerings
- Spot opportunities to improve customer journeys and outcomes

What you'll bring:

- 1+ year experience in customer service or success
- Great communication skills - we love real conversations, not scripts
- Problem-solving mindset and attention to detail
- Confidence using MS Office tools (Word, Outlook, SharePoint)

Why you'll love it here:

- £28,000 salary
- 34 days annual leave (incl. bank holidays)
- Private health insurance
- Life assurance & income protection
- 6% employer pension contribution
- A chance to grow in a fast-moving, inclusive start-up culture

Sound like your kind of role? We can't wait to hear from you!

Job Type: Full-time

Benefits:

Company events
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Transport links

Head of Business Development

🚀 We're Hiring: Head of Business Development

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week

At Alba, we’re building something special - a modern bank with a human touch. Our mission is to enable people, business and communities to flourish - and we need a team of brilliant colleagues to make that happen.

We are now seeking an exceptional Head of Business Development to take full ownership of our origination strategy and play a pivotal role in shaping the next phase of our growth.

This is more than a leadership role, it is an opportunity to build and scale a high-performing lending team, influence strategy at the highest level, and deliver meaningful commercial impact in a fast-growing, new entrant challenger environment.

You will have direct accountability for loan book growth, income generation, and market entry / expansion, working closely with the executive team to define and execute our commercial strategy.

What you'll do:

Own and deliver the Bank’s business development strategy, with accountability for sustainable lending growth, income generation, and portfolio quality
Drive material expansion of the loan book, identifying and executing opportunities across key sectors and channels
Build, lead and scale a high-performing, geographically-aligned BD team, setting clear performance expectations and coaching for success
Develop and execute a clear go-to-market strategy, including broker, intermediary and direct channels
Act as a senior commercial leader, contributing to broader strategic decisions including product development, pricing, and risk appetite
Establish strong market presence and credibility, acting as a senior ambassador for Alba with brokers, partners, and key clients
Work in close partnership with Credit, Risk, Product and Operations to deliver a compelling and scalable customer proposition
Embed robust performance management, pipeline discipline, and data-led decision making across the BD function
Identify and unlock new markets, segments, and strategic partnerships to accelerate growth
Ensure a strong focus on returns, cost discipline, and operational efficiency as the business scales
Be a role model leader of our Alba Values and the Alba ways of working

What you'll bring:

A proven track record of originating and delivering significant lending growth, with clear personal accountability for commercial outcomes
Deep experience in commercial lending, ideally within a challenger, specialist, or high-growth banking environment
Demonstrated success in building, leading, and scaling high-performing teams
Strong strategic capability, with the ability to translate vision into execution and deliver measurable results
Experience developing and executing go-to-market strategies across broker/intermediary and/or direct channels
Commercial and financial acumen, with the ability to assess opportunities, optimise returns, and manage portfolio performance
A track record of challenging conventional approaches and driving innovation in lending or customer strategy
A hands-on, outcomes-focused mindset, with the ability to thrive in a fast-paced, evolving environment

Why you'll love it here:

Highly-competitive salary (DOE)
37 days annual leave (incl. bank holidays)
Private health insurance
Life assurance & income protection
9% employer pension contribution
Bonus scheme
Have a direct impact on the success and trajectory of the business
Be part of a leadership team committed to creating a modern, scalable and customer-focused lending bank

👉 Interested? Let's talk.

Finance Assistant

🚀 We're Hiring: Finance Assistant

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 £28,000 – £30,000 + benefits (DOE)

At Alba, we’re building something special - a modern bank with a human touch. Our mission is to enable people, businesses and communities to flourish - and we need a team of brilliant colleagues to make that happen.

We’re looking for a Finance Assistant to support our Financial Controller and help build a strong financial control environment as we continue to grow.

You’ll play a key role in day-to-day finance operations, supporting everything from accounts payable to month-end reporting, while working as part of a collaborative and high-performing team.

What you'll do:

Process invoices and employee expense claims in line with policy
Manage weekly supplier payment runs
Set up new suppliers and maintain accurate records
Perform daily and monthly bank reconciliations
Support month-end processes, including accruals and prepayments
Assist in the preparation of management accounts
Support supplier onboarding and finance control processes
Take ownership of tasks and contribute to continuous improvement within Finance

What you'll bring:

Experience in a Finance Assistant or similar role (1 year+)
Strong knowledge of accounts payable, bank reconciliations, and month-end processes
Advanced Excel skills
Strong attention to detail and accuracy
Ability to manage workload and take ownership of deliverables
Strong communication skills with internal and external stakeholders
A proactive, 'can-do' attitude and team-focused mindset
Experience in financial services or regulated environments (desirable)
Finance-related degree (desirable)

Why you'll love it here:

Highly-competitive salary (DOE)
34 days annual leave (incl. bank holidays)
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
A chance to play a key role in building a new bank

👉 Interested? Let's talk.

Change Manager / PMO

🚀 We're Hiring: Change Manager / PMO

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

Our mission is simple: to enable people, businesses and communities to flourish. As we continue our growth journey, we're looking for ambitious, driven and collaborative individuals who want to help shape the future of banking.

We're now seeking an experienced Change Manager / PMO to play a key role in delivering our strategic change agenda. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys bringing structure to complex programmes, and is passionate about delivering meaningful business outcomes.

Working across the Bank, you'll be instrumental in ensuring strategic, operational, regulatory and technology-led initiatives are delivered successfully, helping Alba scale and evolve while maintaining a strong focus on customer and colleague experience.

This is more than a project delivery role. It's an opportunity to influence how change is embedded across a growing challenger bank and help shape the way we work as we build for the future.

What you'll do:

Support the delivery of Alba's strategic change agenda across people, process, technology and regulatory initiatives
Own and continuously enhance the Bank's Change Management Framework, governance, controls and reporting
Partner with stakeholders across the business to identify requirements, challenge thinking and develop practical solutions
Facilitate workshops, planning sessions and change activities to support successful delivery
Act as the key link between business and technology teams throughout the change lifecycle
Coordinate projects from initiation through to implementation, ensuring outcomes are delivered effectively
Maintain project plans, roadmaps, RAID logs, governance packs and executive reporting
Lead change impact assessments, business readiness activities, communications and adoption plans
Identify, manage and report on risks, issues, dependencies and delivery milestones
Support regulatory, operational resilience and business-critical change programmes
Manage third-party suppliers and delivery partners where required
Contribute to governance forums, including Change Advisory Boards and steering committees
Champion continuous improvement and help embed a positive change culture across the organisation
Be a role model for our Alba Values and Alba ways of working

What you'll bring:

Proven experience delivering business change, transformation and project initiatives within Financial Services
Strong project, programme and stakeholder management skills
Experience operating within regulated environments and delivering complex change programmes
The ability to influence and engage stakeholders at all levels of an organisation
Strong analytical and problem-solving skills, with the ability to translate strategy into delivery
Experience managing competing priorities and delivering results in a fast-paced environment
A structured and organised approach combined with a hands-on, pragmatic mindset
Excellent communication skills with the ability to build credibility and trust quickly
A passion for continuous improvement and driving positive business outcomes
The resilience, adaptability and energy to thrive in a growing challenger bank

It would be great if you also have:

Experience developing or enhancing Change Management Frameworks
Experience supporting technology, digital transformation or operational resilience programmes
Experience within a challenger bank, start-up or high-growth environment
Professional qualifications such as PRINCE2, Scrum, Change Management or Business Analysis certifications

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

Business Continuity & Operational Resilience Manager

🚀 We're Hiring: Business Continuity & Operational Resilience Manager

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

As we continue to grow, we're seeking an experienced Business Continuity & Operational Resilience Manager to help safeguard the Bank's ability to deliver for customers, colleagues and stakeholders, no matter what challenges arise.

This is a unique opportunity to join a fast-growing challenger bank and take ownership of a critical function at the heart of our operations. You'll work closely with senior leaders across the business to strengthen resilience, support regulatory compliance and help ensure we continue to deliver outstanding customer outcomes as we scale.

If you're passionate about resilience, thrive in a dynamic environment and enjoy turning regulatory requirements into practical business solutions, we'd love to hear from you.

What you'll do:

Own and enhance Alba's Operational Resilience, Business Continuity and Incident Management frameworks
Lead the ongoing development of our resilience capability, helping the Bank prepare for and respond to disruption
Maintain Important Business Services mapping and Impact Tolerance assessments
Design and facilitate resilience testing, scenario exercises and continuity plans
Lead annual business continuity and resilience review programmes across the Bank
Coordinate incident management activities, ensuring effective escalation, response and resolution
Drive lessons learned, root cause analysis and continuous improvement following incidents and testing exercises
Partner with teams across Operations, Technology, Risk, Compliance and the wider business to embed resilience best practice
Conduct resilience assessments of critical third-party suppliers and support broader third-party risk management activities
Produce high-quality management information, dashboards and governance reporting for Executive and Board-level forums
Support audit, assurance and regulatory reviews
Act as Alba's subject matter expert for Operational Resilience, Business Continuity and Incident Management
Champion a strong culture of resilience, risk awareness and continuous improvement
Be a role model for our Alba Values and Alba ways of working

What you'll bring:

Significant experience in Operational Resilience, Business Continuity, Incident Management or a related discipline within Financial Services
Strong understanding of UK Operational Resilience requirements and regulatory expectations
Experience designing and facilitating resilience testing and scenario exercises
Proven experience developing and maintaining Business Continuity frameworks and plans
Experience coordinating and managing operational incidents in regulated environments
Strong stakeholder management skills with the ability to influence at all levels
Experience preparing and presenting governance reporting to senior management and Board-level committees
Excellent analytical, problem-solving and organisational skills
High levels of accountability, attention to detail and sound judgement
The ability to remain calm, focused and effective during incidents and periods of disruption
A hands-on approach and appetite for operating in a fast-paced, growing organisation

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

Company Secretary

🚀 We're Hiring: Company Secretary

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

We're now seeking an experienced Company Secretary to play a pivotal role at the heart of our governance framework. Reporting directly to the CEO and working closely with the Chair, Board and Executive Committee, you'll act as a trusted adviser, ensuring the highest standards of corporate governance are maintained as we continue our exciting growth journey.

What you'll do:

Act as a trusted adviser to the Chair, Board, Board Committees and Executive Committee on corporate governance, Board effectiveness and governance obligations.
Lead the ongoing development and enhancement of Alba's governance framework, policies and procedures.
Deliver a high-quality company secretarial service across the Bank.
Manage all Board, Committee and shareholder governance activities, ensuring effective planning, coordination and administration.
Prepare and coordinate Board and Committee agendas, papers and governance packs to support effective decision-making.
Attend Board and Committee meetings, providing governance guidance and producing accurate, high-quality minutes and action tracking.
Support the Chair, Non-Executive Directors and Executive team in the effective discharge of their governance responsibilities.
Ensure compliance with all applicable statutory, corporate governance and company secretarial requirements.
Maintain statutory registers and oversee Companies House filings and corporate records.
Administer Board resolutions, shareholder communications and corporate governance documentation.
Lead the annual Board and Committee calendar, ensuring meetings, governance activities and annual work plans are delivered effectively.
Support Director onboarding, induction, training and ongoing development programmes.
Monitor emerging governance and regulatory developments, providing practical guidance on governance implications and Board reporting requirements.
Build and maintain strong relationships with regulators, auditors, advisers and key internal stakeholders.
Support strategic initiatives by ensuring appropriate governance oversight, decision-making processes and approvals are in place.
Drive continuous improvement across governance processes, policies and Board administration activities.
Ensure accurate governance records are maintained and corporate documentation is securely managed.
Be a role model for our Alba Values and Alba ways of working.

What you'll bring:

Significant Company Secretary experience within a regulated Financial Services environment.
Strong knowledge of UK corporate governance requirements, company secretarial practice and governance best practice.
Proven experience supporting Boards, Board Committees, Chairs and Executive teams.
Experience managing Board and Committee cycles, including agenda planning, papers, minute-taking and action tracking.
A strong understanding of corporate governance frameworks, statutory obligations and governance reporting requirements.
The ability to build credibility and trusted relationships with Board members, senior executives and key stakeholders.
Excellent written and verbal communication skills, with a proven ability to produce clear, concise and high-quality Board papers and minutes.
Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
Strong attention to detail and a commitment to maintaining accurate governance records and documentation.
Sound judgement, discretion and integrity when handling confidential and sensitive information.
A proactive, solutions-focused approach with the confidence to challenge constructively when appropriate.
Experience driving continuous improvement across governance processes and practices.
Commercial awareness and the ability to operate effectively within a fast-paced, growing organisation.
A collaborative mindset and a genuine passion for effective governance and Board excellence.

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

IT Support Analyst

🚀 We're Hiring: IT Support Analyst

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

We're looking for an enthusiastic IT Support Analyst to join our growing Technology team. This is an excellent opportunity for someone who enjoys solving problems, delivering great service and building their technical expertise within a fast-paced challenger bank environment.

Working alongside and mentored by the Head of IT & Security, you'll play a key role in supporting colleagues across the business, ensuring technology services run smoothly and helping deliver an excellent user experience.

What you'll do:

Provide first and second-line support across the Bank, resolving technology issues and service requests in a timely and professional manner.
Support colleagues with Microsoft 365, end-user devices, cloud services and business applications.
Troubleshoot, investigate and resolve technical issues, escalating where appropriate.
Support the administration of Microsoft Entra ID, Microsoft Intune and Microsoft 365 environments.
Manage Joiner, Mover and Leaver processes, including user accounts, licences, devices and access permissions.
Assist with the deployment, maintenance and support of laptops, mobile devices and collaboration technology.
Monitor IT service performance and contribute to service improvement initiatives.
Maintain accurate IT documentation, asset registers, knowledge articles and operational records.
Work closely with third-party suppliers and service providers to resolve issues and maintain service quality.
Provide support for meeting room technology, audio-visual equipment and collaboration tools.
Assist with IT security, compliance and audit activities, helping ensure a secure technology environment.
Support the adoption and effective use of business productivity tools including Teams, SharePoint, Power Automate and Power Apps.
Build strong relationships across the business and deliver an exceptional customer experience.
Be a role model for our Alba Values and Alba ways of working.

What you'll bring:

Experience within an IT Service Desk, IT Support or End User Computing role.
Strong troubleshooting skills and a passion for solving technical problems.
Experience supporting Microsoft 365 applications and cloud services.
Knowledge of Microsoft Entra ID and Microsoft Intune.
Experience supporting Windows devices, laptops, mobile devices and user hardware.
Excellent customer service and stakeholder management skills.
Strong organisational skills with the ability to manage competing priorities.
A proactive, hands-on approach and a willingness to learn and develop.
Strong communication skills and the ability to explain technical issues clearly.
High attention to detail and the ability to maintain accurate records and documentation.
A collaborative mindset and enthusiasm for working in a growing business.
An appetite to work in a start-up environment where you'll have the opportunity to make a real impact.

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

Head of Engineering

🚀 We're Hiring: Head of Engineering

📍 East Kilbride (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

As Head of Engineering, you'll lead our engineering function, driving the delivery of scalable, secure and innovative technology solutions that support our ambitious growth plans.

This is an opportunity for an experienced technology leader who thrives in a fast-paced environment, enjoys building high-performing teams and is excited by the challenge of helping shape the future of a growing business. You'll have the autonomy to influence strategy, champion engineering excellence and deliver meaningful change across the organisation.

What you'll do:

Lead, coach and develop a high-performing engineering team.
Define and execute the engineering strategy aligned to business objectives.
Drive the successful delivery of technology projects and product initiatives.
Collaborate closely with Product, Operations and business stakeholders to deliver customer-focused solutions.
Champion modern engineering practices, Agile delivery and continuous improvement.
Ensure the security, resilience, scalability and performance of our technology platforms.
Foster a culture of innovation, accountability and continuous learning.
Provide technical leadership and trusted advice to senior stakeholders and the Executive team.
Manage third-party technology partners and suppliers to support successful delivery.

What you'll bring:

Extensive software engineering experience, including full-stack development in scalable environments.
Significant people leadership experience with a proven track record of building and developing high-performing engineering teams.
Experience leading complex technology programmes and delivering business-critical solutions.
Relevant cloud platform experience.
Strong understanding of software architecture, engineering best practice and modern delivery methodologies.
Excellent stakeholder management, communication and influencing skills.
Commercial awareness and the ability to align technology decisions with business goals.
Appetite for working in a growing organisation where you'll be empowered to make decisions and drive outcomes.

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
9% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

Business Development Director(s)

🚀 We're Hiring: Business Development Director (Scotland and North England)

📍 Scotland and N.England (Onsite with flex) | 🕒 Full-time / 35 hours per week | 💰 Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

Our mission is simple: to enable people, businesses and communities to flourish. As we continue our growth journey, we're looking for ambitious, commercially driven and relationship-focused individuals who want to help shape the future of banking.

We're now seeking experienced Business Development Directors across Scotland and the North of England to play a key role in the growth of our lending portfolio and Introducer network. Working closely with senior stakeholders across the Bank, you'll be responsible for identifying, developing and securing new property lending opportunities, building lasting partnerships and delivering exceptional outcomes for customers.

This is an exciting opportunity for a proven business developer with strong commercial acumen, an established professional network and a passion for helping businesses achieve their ambitions.

What you'll do:

Originate and develop new lending opportunities across our target markets.

Build and maintain a strong network of Introducers, professional advisers and key business contacts.

Develop trusted relationships with prospective and existing customers, understanding their funding needs and providing tailored lending solutions.

Manage opportunities through the full lifecycle from introduction to completion.

Prepare and present high-quality lending proposals supported by robust financial analysis.

Collaborate with Credit, Operations and Relationship Management teams to deliver excellent customer outcomes.

Represent Alba within the market, attending networking events and industry forums to enhance our profile and generate new business opportunities.

Monitor market developments and identify opportunities to support the Bank's growth strategy.

Maintain a strong understanding of lending policy, risk appetite, industry sector dynamics and regulatory requirements.

Contribute to the continued development of our Introducer proposition and market presence.

Support the achievement of lending growth targets while maintaining strong and sustainable credit quality.

Build long-term relationships that drive repeat business and sustainable portfolio growth.

Be a role model for our Alba Values and Alba ways of working.

What you'll bring:

Proven business development experience within commercial banking, property finance, bridging or a related financial services environment.

A strong network of Introducers and professional advisers.

Demonstrable success in identifying, developing and converting new business opportunities.

Demonstrate a strong understanding of the principles of commercial lending, including Loan assessment and Financial analysis.

Experienced in structuring and delivering lending solutions for SME and property-backed transactions.

Excellent relationship management and stakeholder engagement skills.

Strong proposal and report writing capabilities.

Commercial awareness combined with sound judgement and risk awareness.

Excellent communication, presentation and negotiation skills.

A proactive, self-motivated approach with the ability to work autonomously.

Strong organisational skills and the ability to manage multiple opportunities simultaneously.

A collaborative mindset and passion for delivering outstanding customer outcomes.

Relevant banking, lending or financial services qualifications would be advantageous.

Why you'll love it here:

Highly competitive salary
37 days annual leave (including bank holidays)
Birthday Booster – enjoy an extra day off to celebrate your birthday
Private health insurance
Life assurance & income protection
6% employer pension contribution
Bonus scheme
The opportunity to shape how change is delivered in a growing bank
Exposure to strategic initiatives and senior leadership
A genuinely supportive and collaborative culture
The chance to make a real impact and help build something special from the ground up.

👉 Interested? Let's talk.

If you're passionate about relationship-led business development, enjoy building lasting partnerships and want to play a key role in the growth of an ambitious bank, we'd love to hear from you.

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